🎓
CS Training Academy

Master Customer
Success Skills

This program will train you on the core skills needed to handle real customer calls professionally — from the first hello to the final goodbye.

📞
Opening a Call
Set the right tone in the first 10 seconds
👂
Active Listening
Make every customer feel truly heard
💛
Empathy & Tone
Build genuine trust with human language
🛡️
Handling Complaints
De-escalate and turn problems into loyalty
✅
Closing a Call
Leave a lasting impression every time
What you will achieve
5
Modules
1
Assessment
AI
Body Analysis
✓
Certified
Get started

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Dashboard
CS Training
U
CS Training

Welcome back.
Ready to learn?

Complete your training modules then take the video assessment. Your camera, audio, and body language will all be evaluated.

5
Modules
0
Completed
5–8 min
Per Session
Your Learning Path
Module
0 / 0
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Press Play to begin
Your AI trainer will explain
each slide out loud.
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Ready
0:00
Slides
Video Assessment

Your Scenario

📋 Situation

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Respond as if you are on a live call. Speak clearly, maintain good posture, and look directly at the camera. Your video, audio, and body language will all be evaluated.

Evaluation Criteria

👁️ Eye contact & focus 20 pts
😊 Facial confidence 20 pts
🪑 Body posture 15 pts
🤲 Hand gestures 15 pts
🎙️ Voice tone & clarity 30 pts
📷

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⏺ 0:00
AI is evaluating your recording
Analysing video, audio, and body language
🎥 Processing video frames
👁️ Analysing eye contact & posture
😊 Reading facial expressions
🤲 Detecting hand gestures
🎙️ Evaluating voice tone & clarity
📝 Generating personalised feedback
0
/ 100

Well done!

Here is your full breakdown.

Score Breakdown
Body Language Analysis

Personalised Feedback